How to Access Your Lionel Global Account and Courses
How to Access Your Lionel Global Account and Courses Welcome to Lionel Global! Whether you enrolled independently or through an employer or partner organization, you can access your training through the Lionel Global learning platform. This guide will help you sign in, activate your account, reset your password, and locate your enrolled courses.
Where do I log in to Lionel Global?
You can access the Lionel Global learning platform at:
If you enrolled through an employer or partner organization, you may have received a dedicated, branded training portal.
Use the portal link provided by your organization when available.
How do I activate my account?
If you are new to Lionel Global, follow the account activation or registration instructions provided with your enrollment.
Depending on how you enrolled, you may have received:
- An enrollment confirmation email
- An account activation email
- A dedicated partner portal link
- An enrollment key for accessing your training
Check your email inbox, including spam or junk folders, for messages related to your registration.
What if I already have a Lionel Global account?
If you already have an account, sign in using your existing credentials.
You generally do not need to create another account to access additional courses or redeem a new enrollment key.
Using your existing account helps keep your training history, enrolled courses, and certificates together.
If you have received new training instructions from an employer or partner, follow those instructions while using your existing account whenever applicable.
I forgot my password. What should I do?
Visit your Lionel Global login page and select the available password-reset option.
Follow the instructions to request a password-reset email.
If you do not receive the message, check your spam or junk folders.
If you still cannot access your account, contact Lionel Global Support.
For account security, never share your password with another person.
Why can't I find my course?
If your course does not appear after signing in:
- Confirm that you are using the correct Lionel Global account.
- Check whether your purchase or enrollment has been completed.
- If you received an enrollment key, confirm that it has been redeemed.
- Review your enrolled courses and learner dashboard.
- If you participate in an employer-sponsored program, confirm that you followed your organization's enrollment instructions.
If your course is still missing, contact Global Support using the email address associated with your account.
Can I access my courses on a mobile device?
Lionel Global's online learning environment can be accessed through supported web browsers on compatible devices.
For the best experience, use an up-to-date browser and a reliable internet connection.
Some activities, examinations, or interactive course features may work better on a desktop or laptop computer.
If a course does not display correctly, try another supported browser or device.
What if I receive an error when signing in?
If you encounter a login or technical error, try the following:
- Confirm that you are using the correct portal.
- Check your email address and password.
- Refresh the page and try again.
- Clear your browser cache and cookies if the issue continues.
- Try another supported browser.
- Confirm that your internet connection is working.
If these steps do not resolve the issue, contact Global Support with a description of the error.
How do I contact Lionel Global Support?
If you need assistance with account activation, login issues, missing courses, or access to your training, our Global Support team can help.
When contacting support, include:
- Your name
- The email address associated with your account
- The course or certificate you are trying to access
- Your employer or partner organization, if applicable
- A brief description of the issue
Do not share your password or complete payment-card information.
Lionel Global Support
Email: global-support@lionel.edu