How to Track Your Course Progress and Complete Training in Lionel Global

Where do I access my Lionel Global courses?

You can access the Lionel Global learning platform at:

global.lionel.edu

If you enrolled through an employer or partner organization, you may have access to a dedicated, branded learning portal.

Use the portal link provided with your enrollment instructions when available.

Once signed in, your learner dashboard provides access to your assigned or enrolled training.

How do I find my enrolled courses?

After signing in to Lionel Global:

1. Open your learner dashboard.
2. Locate My Courses or the available course listing.
3. Find the course you want to continue.
4. Select the course to view its details.
5. Choose Start or Resume, depending on your progress.

Your dashboard may also display recently accessed courses or other training available through your organization.

The exact appearance of your dashboard may differ depending on your Lionel Global portal.

How do I resume a course I've already started?

You can return to previously started training without beginning the enrollment process again.

To continue:

1. Sign in to your learner account.
2. Open My Courses.
3. Locate the course marked as in progress.
4. Select the course.
5. Choose Resume or the available option to continue training.

Your course should retain previously recorded progress.

If an activity unexpectedly starts from the beginning or previously completed lessons appear incomplete, contact Global Support before repeatedly completing the same work.

How can I check my course progress?

Your course dashboard and course player may display information about your training progress.

Depending on the course configuration, you may see:

• Course completion percentage
• Completed lessons
• Lessons remaining
• In-progress activities
• Assessment results
• Overall course status

To review your progress, open the course and check its available progress indicator or lesson list.

Some programs include multiple required components that must be completed before the entire course is marked complete.

What do the different course statuses mean?

Lionel Global uses course statuses to help you understand where you are in your training.

Not Started

You are enrolled in the course but have not started the required learning activities.

In Progress

You have started the course but have not yet completed all required activities.

Complete

You have satisfied the course's required completion conditions.

Failed

A required assessment or other evaluated component was not passed according to the course's requirements.

The status displayed depends on your activity and the completion rules assigned to the course.

If your status appears incorrect, contact Global Support for assistance.

How do I complete a Lionel Global course?

Completion requirements vary depending on the course or certification program.

To complete your training:

1. Open your enrolled course.
2. Review the course introduction and instructions.
3. Complete all required lessons and learning activities.
4. Finish any required quizzes or assessments.
5. Complete any required final examination.
6. Review the course to ensure no mandatory activities remain.
7. Confirm that your course status changes to Complete.

Some programs include additional requirements, such as specific assessments, evaluations, or instructor-led activities.

Always follow the completion instructions provided within your individual course.

Do I have to complete every lesson?

You must complete all lessons and activities designated as mandatory for your course.

Some courses may also include optional resources, reference materials, or supplemental content.

Your course's completion status depends on the required activities rather than simply opening every available resource.

If you are unsure which activities remain, review the lesson list and any completion indicators displayed in the course player.

Do I have to complete lessons in a specific order?

Some Lionel Global courses require learners to complete activities in a particular sequence.

For example, a course may require you to finish an earlier lesson before accessing the next lesson or assessment.

If a lesson appears locked or unavailable:

1. Review the preceding activities.
2. Confirm that any required lesson or quiz has been completed.
3. Check for additional instructions.
4. Return to the course overview and review your progress.

If the lesson remains unavailable after completing its prerequisites, contact Global Support.

How do I know whether an assessment is required?

Required assessments are identified within the course structure and instructions.

Depending on the training, assessments may include:

• Knowledge checks
• Quizzes
• Final examinations
• Applied assignments
• Other evaluated learning activities

Some assessments are used to reinforce learning, while others are required for passing or completing the course.

Review the applicable course instructions for passing scores, permitted attempts, and examination requirements.

What score do I need to pass my course?

Passing requirements depend on the specific Lionel Global course or certification.

For applicable self-paced certificate courses, Lionel University's published academic policies identify a passing requirement of 75% or higher.

However, particular professional certificates, partner-sponsored courses, or assessments may have their own published completion conditions.

Always review the requirements displayed in your course or examination instructions.

If you are unsure which passing requirement applies, contact Lionel Global Support before attempting the assessment.

What happens if I don't pass an assessment?

If you do not pass a required assessment, your course may remain incomplete or display a failed status.

Depending on the course's assessment settings, you may be eligible for another attempt.

To determine your next steps:

1. Review any assessment feedback.
2. Check the course instructions for permitted attempts.
3. Review the relevant learning materials.
4. Follow the available retake instructions, if applicable.
5. Contact Global Support if you cannot access a permitted additional attempt.

Retake availability and any applicable fees depend on the specific course or certification requirements.

Do not assume that unlimited attempts are available for every assessment.

Why is my course still showing In Progress?

A course may remain In Progress when one or more required completion conditions have not been satisfied.

Common causes include:

• An unfinished required lesson
• An incomplete assessment
• A required passing score that has not been achieved
• An activity that has not recorded completion
• A pending attendance or evaluation requirement
• A technical issue affecting the progress record

Review the course lessons and assessment requirements to identify any incomplete items.

If everything appears complete but the status has not changed, contact Global Support.

Why isn't my progress updating?

If your training progress does not appear to update correctly:

1. Confirm that you are signed in to the correct learner account.
2. Refresh the course page.
3. Review the activity to confirm it was fully completed.
4. Check whether the activity requires a submission or completion action.
5. Sign out and sign back in.
6. Try an up-to-date supported browser if the issue continues.

If your progress still appears incorrect, contact Lionel Global Support with the course name and affected lesson.

Avoid repeatedly completing an examination or other restricted activity solely to force the progress indicator to update.

What if a lesson freezes or won't load?

If a lesson or activity is not loading correctly, try these troubleshooting steps:

• Refresh the page.
• Confirm that your internet connection is stable.
• Close unnecessary browser tabs.
• Sign out and sign back in.
• Try an updated browser.
• Clear your browser cache if the issue continues.
• Disable browser extensions that may interfere with course playback, where appropriate.

Some interactive lessons may require additional browser permissions or settings.

If the issue remains unresolved, contact Global Support and identify the affected course and lesson.

Can I switch devices without losing my progress?

Lionel Global's learning platform records eligible course progress against your learner account.

You may be able to continue training using another compatible device by signing in with the same account.

However, supported features and lesson behavior may differ between devices or browsers.

For activities that involve examinations, interactive content, or special technical requirements, follow the instructions provided by the course.

If your progress does not appear on another device, confirm that you are using the same account before seeking assistance.

Can I complete training on my phone or tablet?

Lionel Global can be accessed through compatible mobile browsers.

Many learning activities may be available on phones or tablets, but some assessments or interactive content may function better on a desktop or laptop.

Before beginning an important assessment, review the course's technical requirements and ensure your device is supported.

If an activity does not work properly on a mobile device, try accessing it from a desktop or laptop browser.

How can I see which courses I've completed?

You can review completed training through your learner dashboard or transcript.

To locate your training history:

1. Sign in to Lionel Global.
2. Open your learner menu or dashboard.
3. Look for Transcript or the available training history option.
4. Review your completed courses and associated records.

Your transcript may also display certificates or credentials awarded for eligible completed training.

What is my learner transcript?

Your learner transcript is a record of training associated with your Lionel Global account.

Depending on your enrollments, it may include:

• Course enrollments
• Completed courses
• Completion dates
• Training results
• Earned certificates
• Other recorded learning achievements

The transcript provides a way to review your training history and verify completion information.

Your Lionel Global learner transcript is separate from an official academic transcript issued for Lionel University's degree programs.

Does completing my course automatically make my certificate available?

Certificate availability depends on the requirements and configuration of the specific course or credential.

After successfully completing the required training and assessments, an eligible certificate may become available through your learner account.

Some programs may have additional completion or verification requirements.

If your course shows Complete but you cannot find the expected certificate, contact Global Support.

What if my course is marked Complete but I still see lessons?

A course may continue to display its lessons, resources, or review materials after completion.

The presence of visible content does not necessarily mean the course is incomplete.

Check the course's overall completion status and your learner transcript.

If the status shows Complete, you have generally fulfilled the mandatory completion conditions recorded for that course.

Individual courses may continue allowing access to materials after completion, depending on their settings.

Can my employer or manager view my progress?

If you are enrolled through an employer or partner program, an authorized training manager or administrator may have access to permitted learner progress and completion information.

Available visibility depends on the organization's portal configuration and assigned permissions.

Managers may use the Lionel Global Manager Experience or authorized administrative reporting tools to monitor employee training.

These tools are separate from your personal learner dashboard.

How do I report an incorrect progress or completion record?

If you believe your course progress is incorrect, contact Lionel Global Support.

Include:

• Your full name
• The email address associated with your learner account
• The course or certification name
• The affected lesson or assessment
• What you completed and what the system currently displays
• The approximate date and time of the activity
• Your employer or partner organization, if applicable

Screenshots can help illustrate the issue, provided they do not include passwords, payment-card information, or sensitive personal records.

Our support team can review the issue and determine the appropriate next steps.

How do I contact Lionel Global Support?

For assistance with course progress, assessments, technical problems, or completion records, contact:

Lionel Global Support

Email: global-support@lionel.edu

When submitting a request, use the email address associated with your training whenever possible.

Access Lionel Global

Related Help Articles

• How to Access Your Lionel Global Account and Courses
• How to Redeem a Lionel Global Enrollment Key
• How to Access Your Certificate After Completion