Lionel Global Partner Enrollment & Employee Training FAQs

What is a Lionel Global employer or partner training program?

A Lionel Global partner training program provides eligible employees, members, or participants with access to professional education through an approved organizational relationship.

Depending on the partnership, benefits may include:

• Access to designated professional certification programs
• Employer-sponsored training
• Partner-specific course pricing
• Enrollment keys for eligible employees
• A branded learning portal
• Training progress and completion reporting
• Manager or administrator access
• Additional workforce development opportunities

Available benefits depend on the agreement and training configuration established for each organization.

How do employees access their organization's training?

Employees should begin with the enrollment instructions provided by their employer, training administrator, or Lionel Global representative.

Depending on the program, instructions may include:

• A dedicated partner learning portal
• A Lionel Global enrollment key
• A direct enrollment link
• A registration or account activation email
• A purchase link with partner-specific pricing
• Confirmation of a course enrollment arranged by an administrator

If your organization has not provided a dedicated portal, you can access the general Lionel Global learning platform at:

global.lionel.edu

Employees should follow their organization's instructions to ensure they access the correct training.

What is a partner-branded learning portal?

Some Lionel Global partners have a dedicated learning portal customized for their organization.

The portal may include:

• Employer or organization branding
• Designated training programs
• Organization-specific course offerings
• Partner enrollment options
• Customized pricing
• Learner and manager experiences

These portals operate within the Lionel Global learning environment.

Your organization's portal may look different from the general Lionel Global website, but its purpose is to help eligible learners access their assigned professional education.

Not every partner has a dedicated subdomain or public-facing training dashboard.

Do employees need to create a new account when joining a partner program?

Employees who do not already have a Lionel Global learner account may need to register and activate an account.

However, employees who already have a Lionel Global account should generally use their existing learner credentials.

Creating unnecessary duplicate accounts can separate:

• Existing course enrollments
• Training progress
• Completed courses
• Earned certificates
• Learner history

If you already have an account, follow your partner's enrollment instructions and sign in with your existing credentials whenever applicable.

If you are unsure whether your existing account can be used for your new employer's program, contact Lionel Global Support before creating another account.

What is a partner enrollment key?

A partner enrollment key is a code used to provide eligible learners with access to specified training or enrollment opportunities.

Organizations may distribute enrollment keys through:

• Employee onboarding
• Internal training announcements
• Training managers
• Human resources departments
• Location administrators
• Lionel Global representatives

Depending on the configuration, a key may provide access to one course, multiple courses, or an approved training program.

An enrollment key may also be used to register new learners within an organization's designated learning department.

How do employees redeem a partner enrollment key?

Employees can use the enrollment instructions provided with their key.

If you are new to Lionel Global:

1. Open the enrollment link provided by your organization.
2. Complete the new learner registration process.
3. Enter the enrollment key if prompted.
4. Complete any required account activation.
5. Sign in and access your training.

If you already have an account:

1. Sign in using your existing learner credentials.
2. Follow the direct enrollment link or locate the available enrollment key redemption option.
3. Enter the key as instructed.
4. Complete the enrollment process.
5. Review your enrolled courses.

Existing learners should not create another account solely to redeem a new enrollment key.

For additional assistance, refer to How to Redeem a Lionel Global Enrollment Key.

Does using a partner enrollment key automatically assign me to my employer's department?

Not always.

When a new learner registers using an enrollment key, the key may establish the appropriate department and other account information.

When an existing learner redeems a new enrollment key, the key generally enrolls the learner in the associated training without automatically changing the learner's existing department or profile information.

If your employer needs your account associated with a particular department, location, or reporting structure, an authorized administrator may need to review and update your learner record.

Contact Lionel Global Support if you believe your organizational assignment is incorrect.

Can employees receive special pricing through a partner program?

Some Lionel Global partnerships provide access to designated pricing or educational benefits.

Depending on the partnership, these may include:

• Reduced pricing on eligible courses
• Partner-specific certificate pricing
• Employer-funded training
• Group enrollment arrangements
• Special program offers
• Access to approved training bundles

Pricing and eligibility vary by organization and program.

Employees should use their organization's designated purchasing instructions when available.

Partner pricing is not necessarily available through the general public catalog.

Why don't I see my organization's pricing?

If you expected partner pricing but see standard public pricing, check that you are using the correct enrollment or purchase experience.

Before purchasing:

1. Verify your employer's training instructions.
2. Confirm that you are using the correct partner portal or purchase link.
3. Check whether an enrollment key or other partner access method is required.
4. Confirm that the course is included in your organization's program.
5. Contact Global Support if pricing still appears incorrect.

Avoid completing a purchase at an unexpected price until your eligibility and pricing have been clarified.

Can an employer purchase training for multiple employees?

Yes. Lionel Global supports organizational training arrangements, including group purchases and enrollment programs.

The appropriate process depends on the partnership and training requirements.

An organization may use:

• Enrollment keys
• Group purchasing arrangements
• Partner-specific enrollment links
• Approved administrative enrollment
• Other agreed workforce training processes

Organizations should contact their Lionel Global representative or Global Support to confirm the approved method.

How can we enroll a new group of employees?

If your organization needs to enroll multiple employees, begin by confirming the training program and enrollment process established for your partnership.

Useful information includes:

• Partner organization name
• Location or department
• Course or certification program
• Number of employees
• Intended training start date
• Whether employees already have Lionel Global accounts
• The designated training administrator

Lionel Global can help determine the appropriate enrollment process.

Do not send unnecessary personal information or employee records through an unsecured support request.

If a learner roster is needed, the team will provide instructions for an approved submission method.

Can managers enroll employees directly into courses?

Some Lionel Global partner programs may support manager-authorized enrollment.

This feature depends on the organization's configuration, the manager's assigned permissions, and the courses approved for manager enrollment.

Not every manager has permission to enroll employees, and not every course is available through this method.

If your organization needs manager-directed enrollment, contact Lionel Global Support to review the available options.

What is the Lionel Global Manager Experience?

The Manager Experience is an LMS feature that allows authorized managers to review training information for the learners assigned to them.

Depending on permissions, managers may be able to:

• View employee course enrollments
• Monitor training progress
• Review completion statuses
• View applicable certificates
• Filter learner training information
• Access additional permitted manager actions

Access is determined by the organization's account configuration and approved reporting relationships.

Managers should not assume that they automatically have access to every learner within their organization.

For detailed instructions, review:

How to Monitor Learner Progress Using the Admin Dashboard and Manager Experience

What is the difference between a partner administrator and a manager?

A partner administrator and a manager may have different responsibilities and levels of access.

Partner Administrator

May be authorized to oversee designated administrative functions, training records, reporting, and partner program operations.

Manager

May be authorized to monitor training information for assigned direct reports and permitted indirect reports through the Manager Experience.

The specific capabilities available depend on assigned roles and permissions.

Being a location manager or employer representative does not automatically grant full administrative access.

Can managers monitor training across multiple locations?

Potentially.

Authorized managers or administrators may have access to training records across more than one location when the organization's reporting structure and permissions support that arrangement.

Visibility may depend on:

• Assigned learners
• Reporting relationships
• Department structure
• Manager permissions
• Partner configuration

If a manager needs reporting across additional locations or departments, the organization should request an access review through Lionel Global Support.

Additional access may require approval from an authorized partner representative.

Why can't a manager see an employee's training progress?

A manager may not see an employee's training record when:

• The employee is not assigned to the manager.
• The manager does not have the appropriate reporting permissions.
• The employee is associated with a different department or reporting structure.
• The employee enrolled using another learner account.
• Reporting filters exclude the employee or course.
• The requested course information is outside the manager's authorized access.

Before requesting assistance, confirm the employee's learner account and the relevant course.

The support team can help investigate reporting access and account associations.

How do we request access for a new training manager or administrator?

Organizations may request access for eligible managers and administrators through Lionel Global Support.

When submitting a request, include:

• Partner organization
• Requester's name and email address
• Location or department
• Requested role
• Reason for the access request
• Authorized partner contact, if applicable

Additional approval or identity verification may be required.

Access is provided according to the organization's approved permissions and Lionel Global's administrative procedures.

What if an employee transfers to another location or department?

If an employee moves to a different location, department, or reporting structure, their account may need an administrative update.

The appropriate action depends on the organization's setup and the employee's current learner record.

An existing employee should not automatically create another account when changing locations.

An authorized partner representative can contact Global Support to request a review of the learner's organizational information and reporting relationships.

What happens when an employee leaves the organization?

An employee's access to employer-sponsored training may depend on the partnership agreement, account status, and applicable course access requirements.

If an employee leaves an organization, the partner administrator should follow the organization's established access management procedures.

For assistance, contact Lionel Global Support.

Completed training records and certificates may be retained according to applicable platform settings and recordkeeping requirements, but continued access should not be assumed.

Employees seeking access to previously earned certificates should contact Global Support rather than creating duplicate accounts.

Can partner employees enroll in courses outside their employer program?

Potentially.

Learners may have access to additional Lionel Global training through the public catalog or other approved enrollment opportunities.

However, an employer's pricing, sponsorship, and training benefits may apply only to designated courses.

Employees should confirm whether an additional course is included in their partner benefits before purchasing.

Can employees use completed Lionel Global training toward a college degree?

Some professional credentials or completed training may be considered for academic credit under Lionel University's applicable academic policies.

However, professional training completed through Lionel Global does not automatically become university academic credit.

Credit eligibility depends on the specific credential, program requirements, and evaluation by the university.

Employees interested in continuing their education should contact Lionel University's Admissions team to explore available academic pathways.

Admissions: admissions@lionel.edu

How can our organization expand its Lionel Global training program?

Organizations interested in expanding their training program may contact the Lionel Global team.

Potential areas for discussion include:

• Additional employee certification pathways
• New participating locations
• Expanded training access
• Manager and administrator enablement
• Group enrollment opportunities
• Workforce development initiatives
• Additional professional education programs

The availability of new services and training options depends on the partnership agreement and implementation requirements.

Lionel Global can help coordinate the appropriate next steps.

How do we request updates to our partner learning portal?

If your organization needs an update to its Lionel Global learning environment, contact Global Support.

Examples include:

• An incorrect organization or location name
• Outdated portal information
• Broken links
• Missing or incorrect course offerings
• Unexpected partner pricing
• Manager access requests
• Reporting relationship changes
• Questions about training enrollment

Include your organization, affected portal or course, and a description of the requested change.

Some requests may require authorization from your organization's designated partner representative.

Where can partner administrators and employees get assistance?

Lionel Global Support assists with course access, enrollment keys, partner training arrangements, manager access, course progress, and general learning platform questions.

When contacting support, include:

• Your name
• Email address associated with your account
• Partner organization
• Location or department, if applicable
• Course or training program
• Description of the issue or request

Do not submit passwords, complete payment-card information, or unnecessary private employee records.

Lionel Global Support

Email: global-support@lionel.edu

Lionel Global Learning Platform

Access Lionel Global

Related Help Articles

How to Monitor Learner Progress Using the Admin Dashboard and Manager Experience

How to Access Your Lionel Global Account and Courses

How to Redeem a Lionel Global Enrollment Key

How to Track Your Course Progress and Complete Training in Lionel Global