What if I no longer have access to my company email?
Learn how to verify your identity, update your Lionel Global account to a personal email address, and retain access to your certificates and education record.
If you completed a Lionel Global program through an employer or partner organization and no longer have access to your company email, your student record is still retained.
Your completed courses, certificates, transcript, and education history remain connected to your existing Lionel Global account. After verifying your identity, Lionel can update your account so you can access it using a personal email address.
How do I request access with a personal email?
Submit a support request and provide the following information:
- Your full name at the time of enrollment
- Your former company email address
- Your current personal email address
- Your phone number
- The name of your employer or partner organization
- The program or certificate you completed
- Your approximate enrollment or completion date
- A clear copy of a current government-issued photo ID
Lionel will compare the information you provide with your existing student record to verify your identity.
What happens after my identity is verified?
Once your identity is confirmed, Lionel will update your account access to your personal email address.
Your existing student record will remain intact, including your:
- Certificates
- Transcript
- Completed courses
- Credential history
- Education record
You will then receive instructions to access your account or reset your password using your personal email address.
Will I lose my certificates or education history?
No. Updating your login email does not create a new education record or remove your existing information.
Your certificates, completed coursework, transcript, and education history will remain attached to your existing Lionel student record.
What if I still have access to my partner portal?
Log in through the portal associated with your original employer or partner organization.
Once logged in, open the Transcript module to view or download your Lionel Global certificate.
What if I cannot reset my password?
Contact Lionel support if:
- You no longer have access to your former company email
- You do not receive the password reset email
- Your personal email is already associated with another account
- You cannot locate your certificate in the Transcript module
- Your name or contact information has changed since enrollment
If you no longer have access to your company email, submit the account access form so Lionel can verify your identity and update your account to a personal email address:
Request Personal Account Access