Learner Support
Login and activation, course access, technical issues, progress, completion and certificates.
Explore learner help →Lionel Global • Support & Resources
How can we help you move forward?
Find answers about your training, course access, certificates, purchases, or partner program. Explore quick solutions or connect with our support team.
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What do you need help with?
Choose the area that best describes your question. You can browse resources before opening a request.
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Employer & Partner Support
Enrollment keys, group purchases, employee training, program activation, and partner operations.
Explore partner help →📊
Manager & Admin Help
Manager access, team progress, direct and indirect reports, learner oversight, and reporting.
Explore manager help →💳
Orders & Enrollment
Purchases, receipts, enrollment keys, coupons, payment questions, and billing concerns.
Explore order help →Popular topics
Find the answer faster
Browse common support topics and explore published resources in the Lionel University Knowledge Base.
Account & Course Access
Activation, password resets, finding your course and signing in through the right portal.
Access Your Account and Courses →Course Progress & Completion
Lessons, assessments, missing progress, completion requirements and certificates.
Track Progress and Completion →Payments & Enrollment Keys
Purchased courses, redemption instructions, receipts, charges and group training.
Redeem an Enrollment Key → Using an employer or partner program? Your course access and enrollment instructions may be specific to your organization's Lionel Global portal. Please use your partner-issued instructions whenever available.
For organizations
Resources for partners and managers
Whether you're activating training for one employee or overseeing multiple locations, our team can help connect you to the right resources.
Partner program operations
Support for learner activation, enrollment key distribution, bulk order questions, partner portals, and organization-level training programs.
Partner Enrollment & Training FAQs →Manager Experience & reporting
Guidance on authorized manager access, enrolled learners, direct and indirect reports, training progress, and completion visibility.
Request manager assistance →Monitor Learner Progress →
Location & administrator updates
Request updates to location contacts, manager access, implementation details, and partner training administration.
Request an update →Explore or expand a partnership
Discuss additional locations, new training pathways, workforce solutions and broader organizational opportunities.
Contact the Global team →Frequently asked questions
Common questions, clear next steps
How do I access my course after purchasing or receiving an enrollment key?
Sign in to the Lionel Global portal provided with your purchase or by your employer. If you received an enrollment key, follow the instructions accompanying that key to redeem it. Some employer-sponsored training uses a partner-specific portal. If you still cannot locate your course, submit a support request with your account email and course name.
I forgot my password or cannot activate my account. What should I do?
Use the password-reset or account-activation instructions on your assigned learning portal. Check your spam or promotions folder for an activation email. If the message does not arrive or your account remains inaccessible, send us a support request. Do not share your password.
Why doesn't my course show as complete?
Confirm that all required lessons, assessments, acknowledgments, assignments and any prerequisites have been completed. If your progress appears incorrect, report the course name, affected lesson and the approximate time you completed it so the team can investigate.
How do I access my certificate or verify a credential?
Certificates become available according to the requirements and settings of the course you completed. Check the completed training and certificate areas of your learner portal. For missing credentials or verification requests, contact Global Support with the course and completion details.
My enrollment key does not work. What information should I provide?
First confirm you're using the correct Lionel Global portal and redemption process. For assistance, provide the associated course, the organization that supplied the key, and a description of the message displayed. Share the key itself only through an approved private support channel.
Can an employer or manager see employee training progress?
Authorized partner managers may have access to the Manager Experience for assigned learners and permitted reporting data. Available access and reports depend on your organization's configuration and assigned permissions. Submit a manager support request if you need assistance.
How can we enroll several employees or purchase training for our organization?
Partners may have access to group purchasing or enrollment key processes. The appropriate workflow depends on your partnership and training program. Contact Global Support to confirm the correct bulk purchase, activation, or employee enrollment method.
Can a Lionel Global certificate count toward a Lionel University degree?
Some specifically approved Global certificate programs may be eligible for academic credit consideration. Eligibility depends on the credential and applicable University policies. Global training is not automatically degree credit; University staff must confirm individual eligibility.
How do I request help with an order, charge, or refund?
Submit an order support request with your purchaser email, order or transaction reference, and a summary of the question. Requests are reviewed under the terms applicable to the purchase. Do not include complete payment-card details.
Need more help?
Submit a Global Support Request
If the resources above didn't answer your question, tell us what you need. We'll direct your request to the appropriate team.
To help us resolve your request
- Use the same email address associated with your training or purchase.
- Include the course or program and partner organization, if applicable.
- Describe the issue and any troubleshooting already attempted.
- Share screenshots only if they do not expose passwords, payment data or private records.
Please avoid sending passwords, full credit card numbers, or sensitive learner information. Academic degree program support should be directed to the relevant Lionel University service team.
Global Support
For course access, learning issues, certificates, orders, partner training administration, and general Global requests.
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Find the right resource, get your training back on track, or connect with the Lionel Global team.